Business Analyst

4 days ago

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CI&T

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Artificial Intelligence • Cloud Services • SaaS

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

5001 - 10000 employees

Founded 1995

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.5M Venture Round on 2014-04

📋 Description

• We are seeking a detail-oriented, solutions-driven Mortgage Servicing Business Analyst to join our Product team within the Servicing Product branch. This role is instrumental in shaping product strategy, driving operational efficiency, and enhancing servicing capabilities across the organization. • Work closely with the Director of Product to support all servicing-related product initiatives, excluding Document Management, Vendor-to-Vendor integrations, and Middleware (handled by dedicated product verticals). • Apply hands-on servicing experience and strong knowledge of servicing platforms, including LoanServ (Sagent), Aspen Grove for BPM workflows, Salesforce for call center operations, Domo reporting, and Snowflake as our enterprise data warehouse. • Key responsibilities • Business & Product Analysis • Partner with Servicing Operations, Compliance, IT, and other product teams to gather and validate business requirements. • Translate servicing needs into detailed user stories, acceptance criteria, business rules, and workflow diagrams. • Analyze current servicing processes and recommend product enhancements aligned with business objectives. • Provide servicing subject-matter expertise to guide prioritization for the Director of Product and support backlog planning. • Participate in Agile ceremonies, including sprint planning, backlog refinement, and release readiness. • Create UAT test plans, execute test cases, track defects, and validate production releases. • Collaborate with technical teams to ensure servicing requirements are fully understood and implemented correctly. • Identify servicing pain points and propose product and process improvements to increase operational efficiency and compliance. • Cross-Functional Collaboration • Collaborate on enterprise initiatives such as digital servicing, call center modernization, and automation strategies. • Facilitate discovery sessions, user interviews, and cross-departmental workshops. • Document product updates, release notes, and user training materials as needed. • Maintain strong communication with both technical and non-technical stakeholders across the organization.

🎯 Requirements

• Significant experience in mortgage servicing, servicing operations, or servicing product/technology. • Strong understanding of servicing regulations and guidelines (Fannie Mae, Freddie Mac, FHA, VA) and related compliance requirements. • Hands-on experience with servicing systems, ideally including LoanServ (Sagent) and data warehouse tools. • Proven ability to gather and document business requirements, workflows, and user stories. • Strong analytical and problem-solving skills, with experience working with large data sets. • Ability to perform functional testing, track defects, and validate cross-team implementations.

🏖️ Benefits

• Health and dental insurance • Meal and food allowance • Childcare assistance • Extended paternity leave • Partnerships with gyms and wellness providers via Wellhub (Gympass) TotalPass • Profit sharing and results participation (PLR) • Life insurance • Continuous learning platform (CI&T University) • Discount club • Free online platform dedicated to physical, mental, and overall well-being • Pregnancy and responsible parenting course • Partnerships with online learning platforms • Language learning platform • And many more!