CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001 - 5000 employees
Contact Centre Representative – Bilingual, French, English
Job not on LinkedIn
November 22
🗣️🇫🇷 French Required
CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001 - 5000 employees
📋 Description
• Respond to incoming inquiries or requests from credit card clients • Make outbound calls to clients to resolve disputes • Educate clients on the dispute handling process • Gather information to process chargebacks • Resolve credit card application inquiries
🎯 Requirements
• 1+ years of experience in customer service • Fluent in French and English • Ability to work independently • Strong communication skills • Flexible to work evening shifts including weekends and holidays • Ability to attend work location within two hours’ notice
🏖️ Benefits
• Competitive salary • Incentive pay • Banking benefits • Benefits program* • Defined benefit pension plan* • Employee share purchase plan • Vacation offering • Wellbeing support • MomentMakers, our social, points-based recognition program • 5 weeks of training consisting of a mix of in-class learning and on-the-job application
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