CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001 - 5000 employees
Contact Centre Representative – Disputes, Credit Cards, Bilingual
Job not on LinkedIn
November 27
🗣️🇫🇷 French Required
CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001 - 5000 employees
📋 Description
• Respond to incoming inquiries from credit card clients • Make outbound calls to resolve disputes • Educate clients on the dispute handling process • Request additional information from clients • Participate in 5 weeks of training consisting of in-class learning and on-the-job application
🎯 Requirements
• Fluent in French and English • Ability to work independently as an Agent @ Home with a secure workspace • Wired Internet connection supporting call quality • Flexibility to work evening shifts including weekends and holidays • Must meet Agent@Home program requirements • Willingness to attend primary work location within two hours’ notice for business-related purposes
🏖️ Benefits
• Competitive salary • Incentive pay • Banking benefits • Benefits program • Defined benefit pension plan • Employee share purchase plan • Vacation offering • Wellbeing support • MomentMakers, our social, points-based recognition program • Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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