Manager, US Institutional Relations

🕒 July 15

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Manage CIEE’s current relationships with study abroad staff, faculty, and other administrators at partner institutions with the goal of increasing enrollments and overall revenue at those institutions. • Strategize with institutional partners to increase enrollment of students in study abroad programs. • Develop and sustain new relationships with Study Abroad Office staff, faculty, and other institution administrators in your portfolio. • Collaborate with study abroad partners to expand CIEE’s brand presence and working relationships with all institutional influencers and stakeholders outside of the study abroad office. • Strategize with institutions to increase and diversify study abroad participation. • Function as primary CIEE contact for all institutions in the portfolio using regular phone, email, and in-person interaction. • Create and host student-facing activities, faculty meetings, staff trainings, and other outreach activities as assigned. • Represent CIEE at study abroad events, pre-departure orientations, and other institutional engagements throughout the portfolio. • Strategize with the Assistant Director, Institutional Relations to plan and implement an annual strategy for achieving goals. • Collaborate with various internal departments to leverage their expertise for customer support and sales calls with key institutions. • Represent CIEE at national and regional professional conferences including NAFSA, Forum, and CIEE’s annual conferences. • Maintain detailed records of all activities related to institutions in the designated portfolio and manage institutional profiles in CRM (SalesForce). • Develop fluency with data visualisation software in driving evidence-based partner support, strategy, and decision-making. • Provide input on marketing strategies for institutions in the assigned portfolio and conduct market research, as necessary. • Manage personal travel budget appropriately. • Hours may be uneven and fall outside of the typical 9-5 range. • Extensive seasonal travel may be required - as much as 2-4 days/week, during two separate 2-3 month periods aligning with the Fall and Spring college semesters. • Roughly 95% of travel is domestic, 5% is international. • Meet individual and team goals for enrollments and approved programs. • Other goals will be assigned. These goals are both seasonal and annual. Goals and targets are evaluated and adjusted on a routine basis. Other duties as assigned.

🎯 Requirements

• Bachelor’s degree or international equivalent. • High energy, positive, proactive, team-oriented, problem-solver. • A minimum of 5 years of hands-on experience in consultative sales of intangibles or services. • Sales to or within institutions of higher education, personal study abroad or international experience, and experience in international education are preferred attributes. • Consultative sales skills: Must have the proven ability to meet targets. • Customer service: Must have strong customer service skills and the ability to resolve issues fairly, expediently, and cost-effectively while continuing to manage relationships. • Communication: Superior written, verbal, public speaking, and phone skills. • Organization and administration: Must have strong administrative and organizational skills, and be able to ensure the effective coordination of a variety of activities. • Academia: Must have a familiarity of U.S. academic institutions and their culture. • Must have the ability to function well in a complex institutional framework, have a high tolerance for ambiguity, flexibility, and the ability to respond quickly and appropriately to changing circumstances. • Technology: Must have fluency in day-to-day computer use including the Microsoft Office Suite and a willingness to use technology to improve performance. • Experience in MS Excel required. • Travel: Must be willing and able to travel, up to 40%. • Demonstrated interest in higher education preferred. • Valid US driver’s license.

🏖️ Benefits

• Paid time off and Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)