Participant Services Manager

🔥 6 hours ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Oversee daily program operations by monitoring work, phone, and email queues and adjusting staff resources to maintain service-level standards • Manage and mentor a team of full-time Participant Services Associate staff • Maintain an escalated caseload and ensure timely resolution of individual incidents • Meet regularly with the Participant Services Management Team to discuss workloads, staffing, trends, and notable issues • Assist with reporting, training, departmental communication, and task delegation • Develop expertise in CIEE programs, especially Bridge USA programs and regulatory compliance • Communicate escalated program incidents to the Department of State and manage follow-up resolution with impacted teams • Collaborate with the VP, Work Exchange Programs, product owners, and other business stakeholders to achieve regulatory compliance and maintain program integrity • Manage the escalated emergency line on a rotating basis for staff assigned to the 24-hour emergency cell phone • Travel into the field to support participants, families, employers, or related parties during emergency situations • Perform other duties as assigned

🎯 Requirements

• Bachelor of Science or Arts required • Proven understanding of interpreting regulations and translating them into business requirements • Expertise in supported business units • Understanding of J-1 visa regulations • Experience with SEVIS is a plus • Effective written, verbal, and presentation communication skills • Ability to work in an environment with changing and escalated priorities • Creative approach to problem solving, innovation, and issue resolution • Superior interpersonal skills and a track record of building relationships and collaborating in cross-functional teams • Salesforce and Microsoft Suite experience • Comfort with reporting and data analytics • Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity • Background check, reference check, and education and employment verification required as conditions of employment

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays, based on eligibility rules • CIEE Study Abroad 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Competitive total rewards package • International, diverse, and collaborative work environment