Director, Ambassador & Lifecycle Programs

Job not on LinkedIn

🕒 August 20

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Directly manage and coach managers responsible for Ambassador Programs and Lifecycle Sales initiatives • Establish departmental goals, priorities, performance expectations, annual plans, budgets, deliverables, and performance goals • Develop and execute strategies for ambassador engagement and alumni lifecycle conversion • Create long-term roadmaps to increase participation, referrals, retention, repeat enrollment, and customer lifetime value • Evaluate and pilot new engagement models, outreach strategies, and customer experiences • Provide strategic oversight of alumni lifecycle strategy and enrollment goals • Monitor engagement, lead generation, application activity, and enrollment outcomes across the lifecycle funnel • Establish conversion goals and KPIs tied to enrollment growth and participant retention • Oversee ambassador recruitment, engagement, training, performance management, and measurement • Establish KPI and reporting frameworks across engagement, referrals, conversion, enrollment, and revenue • Use data and market insights to inform strategic decisions and resource allocation • Ensure dashboard development, consistent reporting, and performance review processes • Assess ROI of ambassador, lifecycle, and alumni engagement initiatives • Collaborate with Marketing, Enrollment, Operations, Institutional Relations, and College Study Abroad Leadership • Lead cross-functional solutions and integrate systems, processes, and communications • Provide strategic updates, recommendations, and performance reporting to the Executive Director and senior leadership • Contribute to planning, budgeting, forecasting, and organizational strategy discussions • Represent CIEE at conferences, institutional partner meetings, and external events

🎯 Requirements

• Bachelor's degree or international equivalent required • 5–8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach • 2–3+ years of experience leading and developing people and teams • Demonstrated success using data and analytics to drive business decisions and measurable outcomes • Proven ability to develop strategy while successfully leading operational execution • Exceptional project management, organizational, and leadership skills • Strong written, verbal, and presentation skills, including executive-level communication • Experience collaborating across multiple departments in a complex organization • Familiarity with CRM, marketing automation, and project management platforms such as Salesforce, Marketo, Asana, and related tools • Ability to embrace CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving • Ability to travel as needed for partner engagement, conferences, and organizational events • Background check, reference check, and education and employment verification required as conditions of employment

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays, based on eligibility rules • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident insurance, and critical illness insurance • Competitive total rewards package for U.S. employees, increasing total compensation by up to 25%