Senior Business Analyst

November 20

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Ciklum

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Artificial Intelligence • B2B • Enterprise

Ciklum is a global digital engineering and AI-enabled product and platform services company that helps enterprises design, build, and scale AI-infused software, cloud, data, and automation solutions. It combines UX and product design with engineering, DevOps, data engineering, responsible AI, and edge/IoT capabilities to move pilots into production and deliver enterprise-ready outcomes across industries such as banking, retail, healthcare, hi-tech, automotive, and travel. Ciklum emphasizes platform-agnostic, scalable solutions—covering AI incubators, conversational AI, agentic automation, cloud and edge services, XR/AR/VR, and digital assurance—focused on transforming workflows and customer experiences for B2B enterprise clients.

1001 - 5000 employees

Founded 2002

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• Manage relationships with key business stakeholders across all levels to identify and deliver new process re-engineering opportunities • Support the generation and prioritisation of opportunities across customer groups, creating roadmaps focused on quick wins and short to mid-term implementations • Conduct process diagnostics and current state assessments through stakeholder interviews, workshops and process mapping • Identify gaps and areas for improvement, prioritising recommendations to drive business value • Lead end-to-end process re-engineering projects independently or in collaboration with team members, coordinating with business SMEs and technical specialists • Lead and manage medium-profile projects, ensuring timely delivery and alignment with business needs • Apply business process re-engineering techniques such as Lean Six Sigma or Kaizen to streamline operations and improve efficiencies

🎯 Requirements

• Certified in Six Sigma or Lean Management (Green Belt or higher) • Proficient in process modelling techniques, tools, frameworks and standards such as BPMN 2.0 • Experience with at least one Business Process Management platform such as BIC, Bizagi, ARIS, Nimbus or Signavio • Ability to map, model and document end-to-end business processes effectively • Strong analytical skills to identify and interpret business change requirements • Demonstrated experience in re-designing complex, multi-function business processes • Proven ability to lead change management activities and drive successful project outcomes • Strong stakeholder management, influencing and presentation skills • Excellent oral and written communication skills in English • Energetic, self-motivated and able to work independently in a virtual, global environment • Strong time management skills with the ability to handle multiple tasks and projects simultaneously • Comfort working in a fast-paced, dynamic environment • Experience with related BPM capabilities such as Process Mining, Task Mining, Robotic Process Automation, Low Code Automation and workflow tools • Experience working within the pharmaceutical industry with proven results in change management • Familiarity with agile methodology and practices

🏖️ Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment • Growth focus: Take on large-scale projects with a global impact and expand your expertise • Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses and company-paid certifications • Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies • Care: We’ve got you covered with company-paid medical insurance, mental health support and financial and legal consultations