Senior Supervisor, Operations – HVAC Authorizations

🕒 August 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cinch Home Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🛡️ Insurance

👥 B2C

🏠 Real Estate

Insurance • B2C • Real Estate

Cinch Home Services is a national home warranty provider that sells repair and replacement service contracts for homeowners, covering appliances and major home systems such as heating, cooling, electrical, plumbing, kitchen and laundry appliances. Founded in 1978, the company offers multiple plan tiers (repair-only, repair + replace, and premier), a nationwide network of vetted service providers, 24/7 claims support, a 180-day workmanship guarantee, and benefits like deductible reimbursement and coverage for outside lines and permit-related expenses.

📋 Description

• Supervise and mentor the HVAC Technical Team • Lead associate development and oversee overall team productivity with emphasis on HVAC • Supervise and coordinate daily team operations with direction from the department head • Set performance targets and expectations using data and analytics • Motivate, coach, train, and counsel associates • Identify team needs and develop agents, leads, and other Cinch associates • Monitor activities to ensure service levels, productivity goals, quality, and departmental objectives are met • Focus on HVAC replacement rate and severity, approvals, cycle time, and other metrics • Provide training, coaching, and guidance regarding contract information and policy/procedure interpretation • Prepare consolidated team performance reporting and ensure service, quality, and profitability goals are met or exceeded • Participate in developing, implementing, and measuring department policies, procedures, quality control, productivity standards, and cost savings objectives • Recommend, update, or implement processes or strategies to improve team and company performance • Track, compile, and analyze team and department information and communicate trends, activities, and outcomes to senior management • Assist the department head with escalations, recall processes, claims, disputes, denials, and customer resolution • Communicate with customers, service providers, and other departments • Perform other duties and project work as assigned • Hourly associates, team leads, and/or supervisors report to this position • Report to a Sr. Manager or Director-level position

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and practical experience • Advanced PC skills and working knowledge of Microsoft Office • 4+ years’ experience in coaching call center supervisors and associates • 3+ years supervisory experience • Ability to train and develop Supervisors and associates • Excellent leadership, motivational, interpersonal, and customer service skills • Detail-oriented with excellent follow up, creativity, organizational, written and oral skills • Problem solver, analytical and advanced negotiation skills • Excellent verbal and written communication skills • Experience presenting complex data and concepts to all levels of an organization • Ability to analyze data to determine actions to improve • Experience within the HVAC trade preferred