Technical Customer Success / Customer Program Manager

🕒 August 13

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 33%

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Ciroos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Ciroos is an AI-driven observability and incident investigation platform that automates and augments Site Reliability Engineering (SRE) workflows. The platform uses multi-agent AI to correlate cross-domain telemetry, autonomously analyze anomalies and incidents, and provide human-in-the-loop recommendations and remediation playbooks. Ciroos integrates with enterprise telemetry and collaboration channels to reduce SRE toil, speed root-cause analysis, and support post-incident reviews.

📋 Description

• Own the customer program end-to-end from onboarding through adoption • Track actions, owners, blockers, priorities, and next steps • Drive accountability across Engineering, Product, FDE, and other teams • Coordinate complex, multi-stakeholder technical deliverables through completion • Maintain a single source of truth for program status, open items, owners, and dates • Build customer relationships and understand customer success criteria • Provide proactive, clear, and specific customer status updates • Ensure Ciroos delivers measurable customer value • Engage with SRE, observability, cloud/infrastructure, security, and enterprise IT stakeholders • Partner with FDE and Engineering on technical questions, security/compliance reviews, and integration requests • Translate between customer language and internal owners • Flag risks and dependencies early • Build lightweight trackers, templates, and operating cadences for customer programs

🎯 Requirements

• Experience leading complex enterprise customer programs in technical customer success, customer/program/project management, TAM, or solutions delivery • Track record of driving multi-team initiatives to completion • Organized, persistent, and comfortable creating structure in a fast-moving startup environment • Technical fluency across SRE, observability, cloud platforms (AWS/Azure/GCP), Kubernetes, integrations, and enterprise security/compliance reviews • Excellent written and verbal communication • Customer-focused and relationship-driven judgment • Nice to have: experience with large enterprise or Fortune 500 customers • Nice to have: background with SRE, DevOps, observability, FDE, solutions engineering, or technical account management • Nice to have: early-stage startup experience • Nice to have: familiarity with ServiceNow, Slack, Jira, or Linear

🏖️ Benefits

• Comprehensive medical, vision, and dental benefits • Meals and snacks in-office • Meaningful equity • High-impact role with mentorship from founders and senior engineers • High-IQ, high-EQ coworkers • No politics, bureaucracy, or permission-seeking

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