CityWest
Telecommunications • B2C
CityWest is a regional telecommunications provider based in British Columbia that delivers high-speed internet, community television, webmail and related connectivity services to residential and small business customers on Vancouver Island and nearby coastal and rural islands. The company’s site provides account management, online bill payment, service ordering, maintenance/outage notices and community news, reflecting a focus on local broadband and media services.
51 - 200 employees
📡 Telecommunications
👥 B2C
Customer Support Executive
Job not on LinkedIn
November 5
CityWest
Telecommunications • B2C
CityWest is a regional telecommunications provider based in British Columbia that delivers high-speed internet, community television, webmail and related connectivity services to residential and small business customers on Vancouver Island and nearby coastal and rural islands. The company’s site provides account management, online bill payment, service ordering, maintenance/outage notices and community news, reflecting a focus on local broadband and media services.
51 - 200 employees
📡 Telecommunications
👥 B2C
📋 Description
• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives
🎯 Requirements
• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases • BSc in Information Technology or relevant diploma
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🇺🇸 United States – Remote
💰 Debt Financing on 2018-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor