Product Analytics Manager

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Civica US

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Civica US is a global leader in public sector software, providing solutions that help deliver critical services for citizens around the world. The company's software is utilized by over 5,000 public bodies globally, supporting more than 100 million citizens. Civica's products are designed to serve government departments, justice and court systems, education institutions, and health and care providers. Their capabilities include cloud and digital services, data analytics, financial management, people management, and governance risk compliance. As a GovTech company, Civica US specializes in creating software that improves outcomes and efficiencies across various public sector domains, aiding in administrative processes, data management, and citizen engagement.

📋 Description

• Design and oversee the creation of interactive dashboards, reports, and data storytelling tools that provide real-time insights. • Standardise reporting and metrics, ensuring we are focusing on right measures for the right audience • Establish and enforce data visualisation best practices, ensuring clarity, accuracy, and user engagement. • Modernise data presentation to executives, the board, and other stakeholders, utilising interactive, real-time, and high-impact dashboards that enhance decision making and operational efficiency. • Partner with product and engineering teams to integrate visualisation into SaaS products, enhancing customer experience. • Develop a data storytelling framework that enhances user understanding and engagement with analytics. • Work closely with marketing, product, and analytics teams to translate complex insights into digestible, visually compelling stories. • Create high-impact data presentations, reports, and interactive content for internal and external stakeholders. • Establish best practices for data communication and train teams on effective storytelling techniques. • Champion a data-driven culture, ensuring teams have the tools to interpret and communicate insights effectively

🎯 Requirements

• Expertise in data visualisation, content design, and storytelling techniques. • Ability to simplify complex data insights into compelling and intuitive formats. • Experience working with executive teams to drive insights adoption. • Ability to bridge the gap between data science and business strategy, ensuring insights are aligned with company goals. • Experience in executive-level storytelling, ensuring data is not just presented but drives action and business impact. • Skilled in translating complex data into compelling narratives for C-suite executives, board members, and investors. • Proven ability to modernise legacy reporting systems, transitioning from static Excel-based reports to real-time, interactive analytics. • Understanding of AI-driven analytics and predictive visualisations, incorporating machine learning insights into dashboards. • Experience in automating reporting and analytics, ensuring efficiency and scalability in a SaaS business model. • Deep knowledge of product analytics, user behaviour tracking, and customer journey visualisation to drive product decisions. • Experience working with product managers, UX designers, and engineers to embed data visualization in SaaS products. • Understanding of customer segmentation, churn analysis, and retention metrics, leveraging data to improve customer experience. • Expertise in defining and tracking key business KPIs, ensuring data insights align with company OKRs and strategic goals. • Strong grasp of financial reporting, revenue forecasting, and market trend analysis to drive growth and scalability. • Ability to interpret and present operational metrics, ensuring leadership understands trends, risks, and opportunities. • Ability to balance data storytelling for internal leadership and product analytics for external users. • 10+ years in data visualisation, analytics, business intelligence

🏖️ Benefits

• Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans • Employer funded Short Term Disability and shared cost Long Term Disability coverage • Company paid Life Insurance with optional voluntary life coverage • 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%) • Paid Time Off (PTO) that increases with tenure, plus company observed holidays • Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back • Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement