Revenues, Housing Benefit, Financial Assessment Officer

🕒 March 3

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Civica US

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏛️ Government

☁️ SaaS

📚 Education

Government • SaaS • Education

Civica US is a global leader in public sector software, providing solutions that help deliver critical services for citizens around the world. The company's software is utilized by over 5,000 public bodies globally, supporting more than 100 million citizens. Civica's products are designed to serve government departments, justice and court systems, education institutions, and health and care providers. Their capabilities include cloud and digital services, data analytics, financial management, people management, and governance risk compliance. As a GovTech company, Civica US specializes in creating software that improves outcomes and efficiencies across various public sector domains, aiding in administrative processes, data management, and citizen engagement.

📋 Description

• Assessing and processing Housing Benefit & Council Tax Support claims • Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement • Handling overpayments, refunds & payment arrangements • Preparing cases for court or tribunal • Responding to customer and stakeholder queries with clarity & confidence • Ensuring compliance with legislation, policy & DWP guidance • Identifying irregularities and escalating appropriately • Working within defined client contract parameters, accessing systems (including CIS where appropriate) and delivering services accurately, efficiently, and professionally.

🎯 Requirements

• Minimum 3 years’ experience in Revenues and/or Benefits • Strong working knowledge of relevant legislation • Confident decision-maker (liability, recovery, overpayments, arrangements) • Excellent communication skills — written & verbal • Comfortable handling complex queries and sensitive situations • Highly organised, accurate, and deadline-focused • Strong IT skills and experience using online processing systems • Bonus Points For: • IRRV qualification • Multi-system processing experience • Experience supporting or mentoring colleagues

🏖️ Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! • Days of Difference – Up to 3 extra days off for volunteering. • Pension Contributions – 5% employer match to support your future. • Income Protection – Up to 75% salary cover for long-term illness. • Life Assurance – 4x salary tax-free lump sum. • Critical Illness Cover – £25,000 lump sum (extendable to dependents). • Private Medical Insurance – Fast access to private healthcare. • Health Cash Plan – Claim back physio, therapies & more. • Dental Insurance – Cover for routine & emergency care. • Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. • Affinity Groups – Join employee-led communities. • Bounty Bonus – Refer a friend & get rewarded.