Principal Product Manager

🕒 May 21

🇺🇸 United States – Remote

💵 $155.1k - $241.9k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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CivicPlus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Compliance • Government • SaaS

CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.

📋 Description

• Own and articulate the multi-year product vision, strategy, and portfolio roadmap, aligning investments to company objectives, revenue targets, customer outcomes, and emerging market opportunities. • Identify and incubate new market opportunities, adjacent offerings, and AI-enabled capabilities that expand total addressable market and create durable competitive advantage. • Build, prioritize, and continuously refine a scalable roadmap informed by customer discovery, Voice of Customer insights, product analytics, revenue performance, and technical feasibility. • Lead the end-to-end product lifecycle from discovery and business case development through delivery, launch, adoption, optimization, and retirement decisions. • Translate complex customer, regulatory, and business requirements into clear product requirements, user stories, acceptance criteria, and prioritized backlogs. • Partner with Engineering and Design to deliver secure, scalable, extensible solutions while making informed trade-offs across features, AI innovation, integrations, performance, and technical investments. • Drive product-to-product integrations, partnerships, and platform capabilities that increase cross-sell, upsell, retention, and overall portfolio value. • Ensure products meet applicable security, accessibility, data privacy, and regulatory standards required for local government clients. • Own product revenue performance in partnership with Sales and Finance, contributing to pricing strategy, packaging, forecasting inputs, and pipeline acceleration efforts. • Lead go-to-market strategy and execution in partnership with Product Marketing, Sales, and Customer Success, including positioning, enablement, launch planning, and post-launch performance optimization. • Serve as a trusted product authority in customer engagements, executive briefings, marketing events, and sales cycles, providing expert guidance on product capabilities, roadmap direction, integrations, and AI strategy. • Define and track key performance indicators including adoption, engagement, retention, ARR growth, margin impact, and customer satisfaction, using insights to drive continuous improvement. • Jump into underperforming or strategically critical products to assess gaps, clarify strategy, realign roadmaps, and accelerate measurable outcomes. • Pioneer AI-powered solutions that solve high-value customer problems and can be leveraged across the broader product portfolio. • Mentor and coach other product managers, modeling strong discovery practices, data-driven prioritization, and executive-level communication. • Contribute to and elevate product management standards, processes, tooling, and operating models across the organization. • Communicate product strategy, risks, performance, and outcomes clearly and regularly to executive leadership and cross-functional stakeholders. • Other duties as assigned by leadership.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field preferred, or equivalent work experience. • 8+ years of progressive product management experience, preferably in SaaS or technology-driven environments. • Demonstrated ownership of product strategy and measurable business outcomes across the full product lifecycle. • Experience operating at portfolio level with responsibility for revenue impact, market expansion, or new product incubation. • Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments. • Proven success leading AI-enabled product initiatives or emerging technology innovation. • Experience partnering closely with Sales and participating directly in enterprise-level customer engagements. • Deep technical fluency with the ability to understand system architecture, integrations, APIs, data models, AI/ML concepts, and platform scalability considerations. • Strong ability to translate business strategy into executable roadmaps and prioritized backlogs. • Experience working within Agile product development environments. • Proficiency with modern product and analytics tools such as Jira, Confluence, Jira Product Discovery, Figma, Pendo, or equivalent. • Strong analytical and financial acumen with the ability to connect product decisions to revenue growth, margin impact, retention, and customer lifetime value. • Ability to operate effectively at both executive strategy level and detailed execution level. • Demonstrated ability to make high-impact trade-offs in ambiguous, fast-moving environments. • Excellent written and verbal communication skills, including executive-level presentations and customer-facing engagements. • Proven ability to influence cross-functional stakeholders without formal authority. • Established credibility and trust with Sales teams as a product expert and commercial partner. • Demonstrated ability to mentor and develop other product managers. • High degree of autonomy and ownership; able to independently drive complex, ambiguous initiatives with enterprise impact. • Recognized as a senior individual contributor capable of stepping into leadership gaps when needed.

🏖️ Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.