Business Analyst

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Civiteq

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 B2B

🏛️ Government

☁️ SaaS

B2B • Government • SaaS

Civiteq is a company that delivers tailored solutions across Enterprise Resource Planning (ERP) and digital transformation specifically for public service organizations. With expertise in guiding central and local governments through successful ERP implementations, Civiteq helps streamline processes across finance, HR, and procurement. They support public service leaders in designing and implementing strategies that improve service delivery and enhance citizen outcomes, ultimately aiming to foster progressive public services for a brighter future.

📋 Description

• Facilitate stakeholder workshops and discovery sessions across multiple business areas. • Produce Level 2 and Level 3 process maps covering end-to-end business processes. • Swimlane mapping – identifying: Activities, Decision points, Hand-offs, roles and responsivities, system used • Analyse current-state processes and identify improvement opportunities. • Challenge existing assumptions and encourage best-practice ways of working. • Support wider digital transformation and systems implementation activities. • Engage effectively with stakeholders at all levels across the organisation. • Utilise AI and process modelling tools to improve efficiency and output quality.

🎯 Requirements

• Proven Business Analysis experience within business transformation or change programmes. • Strong end-to-end process mapping skills, including Level 2 and Level 3 process models and swimlane mapping. • Experience running process discovery activities independently. • Confident workshop facilitator, capable of managing large SME and stakeholder groups, challenging assumptions and keeping discussions on track. • Experience working within the Public Sector, ideally Local Government. • Experience across one or more back-office functions, including HR, Payroll, Finance or Procurement. • Strong stakeholder management, communication and influencing skills, with the ability to engage effectively at all levels. • Experience using Visio, Process Engage or similar process modelling tools. • Able to work independently with minimal direction.

🏖️ Benefits

• Day rate: £400-£475 per day (£53.33-£63.33 per hour) • Determination: Outside IR35