Customer Happiness Associate

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June 23

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Clara

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Clara is the leading spend management platform for companies in Latin America.

201 - 500 employees

📋 Description

• We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers in Mexico. • You'll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence. • Resolve escalated support issues through email, chat, and phone with empathy and precision. • Proactively investigate customer problems and document findings clearly in internal tools. • Provide follow-up support to ensure complete resolution and satisfaction. • Engage with customers considering cancellation or returns and offer solutions that support retention. • Identify trends in customer feedback and propose improvements to product or process. • Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction. • Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed support.

🎯 Requirements

• At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles • Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup • Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and Hubspot (or similar CRM) • Intermediate English proficiency and full professional fluency in Spanish • Strong attention to detail and a high-quality bar for service excellence • A calm, empathetic communicator who thrives in dynamic, high-volume environments • Comfortable managing multiple tickets or cases simultaneously

🏖️ Benefits

• Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar — together • Smart, ambitious teammates — low ego, high impact • Flexible vacation and hybrid work model focused on results