Customer Happiness Associate

Job not on LinkedIn

June 25

Apply Now

Receive Emails with Similar Jobs

Clara

WebsiteLinkedInAll Job Openings

Clara is the leading spend management platform for companies in Latin America.

201 - 500 employees

📋 Description

• Resolve escalated support issues through email, chat, and phone with empathy and precision. • Proactively investigate customer problems and document findings clearly in internal tools. • Provide follow-up support to ensure complete resolution and satisfaction. • Engage with customers considering cancellation or returns and offer solutions that support retention. • Identify trends in customer feedback and propose improvements to product or process. • Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction. • Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed support.

🎯 Requirements

• At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles • Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup • Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and Hubspot (or similar CRM) • Intermediate English proficiency and full professional fluency in Spanish • Strong attention to detail and a high-quality bar for service excellence • A calm, empathetic communicator who thrives in dynamic, high-volume environments • Comfortable managing multiple tickets or cases simultaneously

🏖️ Benefits

• Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar — together • Smart, ambitious teammates — low ego, high impact • Flexible vacation and hybrid work model focused on results