Senior Engagement Manager

🕒 August 10

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Claritas Rx

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-03

Healthcare • Consulting • Logistics

Claritas Rx is a healthcare analytics company that leverages AI to enhance patient access to life-changing treatments. The company provides a suite of solutions including the Ascend AI Platform, Patient Watchtower, Patient Services CRM, and Cell and Gene Performance Benchmarking. Its offerings focus on improving patient visibility, predicting early risks, engaging partners efficiently, and optimizing patient support strategies. By using AI-driven analytics, Claritas Rx helps healthcare providers boost fill rates and adherence for their brands, ensuring patients do not fall through the cracks. The company specializes in providing insights into patient access issues and performance benchmarking in the pharmaceutical industry.

📋 Description

• Own detailed project plans across multiple active Ascend 2.0 implementations, including data onboarding, configuration, testing, UAT, and go-live. • Manage Sales-to-Implementation intake, validate SOW commitments, align timelines, onboard the delivery team, maintain the RAID log, and lead weekly external client calls with Red/Amber/Green reporting. • Own data partner and vendor relationships, including SFTP/API/EDI setup, agreement sign-offs, partner testing, and data file specification review. • Coordinate with specialty pharmacies, hubs, specialty distributors, 3PLs, Business Analysts, Customer Engineering, Customer Success, and delivery leadership. • Build and facilitate UAT schedules, distribute test materials, track and route issues, document client sign-off, and triage defects. • Surface implementation risks, scope changes, partner delays, and blockers; develop mitigation plans and escalate issues before they affect timelines or budget. • Ensure internal QA gates are completed before client-facing testing and track activities in Smartsheet, JIRA, and Confluence. • Lead go-live readiness checks and own the transition package from Implementation to Customer Success. • Conduct lessons-learned sessions and document improvements to implementation workflows, templates, UAT practices, transition packages, and partner communication.

🎯 Requirements

• Strong organizational and communication skills • Ability to collaborate effectively and work as a self-starter • Passion and determination for platform solutions and customer success • Experience engaging key customer and data partner stakeholders • Prior experience working with technical teams to deliver products • Experience with project management best practices and tools • Hands-on experience with project plan trackers and JIRA/Confluence for technical ticket tracking strongly preferred • Preferred: 5+ years in a commercial or operational capacity at a specialty pharma/biotech manufacturer, health tech company, or healthcare consulting firm, with exposure to specialty pharmacy channel data, hub operations, or patient support programs • Preferred: 5+ years in customer engagement, implementation, or program management for a SaaS or data analytics platform, including UAT facilitation, client-facing RAG status reporting, and agile methodologies • Cover letter required along with resume

🏖️ Benefits

• Flexible work environment • Unlimited PTO • Stock options • Shared learning and collaboration • Accelerated professional development • Respectful and fun work environment • Employee empowerment through the effective use of technology and tools • Regional town hall gatherings approximately every other month for employees within a reasonable driving distance • Competitive salary and benefits package • Multiple video calls during the interview process • Company-provided onboarding equipment; no purchases required