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Technical Account Manager, German Speaker

πŸ”₯ 0 minutes ago

πŸ‡¬πŸ‡§ United Kingdom – Remote

⏰ Full Time

🟑 Mid-level

🟠 Senior

πŸ§‘β€πŸ”§ Technical Account Manager

πŸ‡¬πŸ‡§ UK Skilled Worker Visa Sponsor

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πŸ‘» Ghost score 15%

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πŸ—£οΈπŸ‡©πŸ‡ͺ German Required

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Logo of Claroty

Claroty

501 - 1000 employees

🍽️ Food & Beverage

🏭 Manufacturing

πŸ“¦ Logistics

Food & Beverage β€’ Manufacturing β€’ Logistics

Claroty is a cybersecurity company that specializes in securing mission-critical infrastructure through its indusry-centric platform designed for cyber-physical systems (CPS). Their platform offers extensive asset visibility and a wide array of solutions including exposure management, network protection, secure access, and threat detection, tailored for sectors like healthcare, industrial cybersecurity, and critical infrastructure. Claroty serves a global client base from its headquarters in New York City, deploying its solutions across various industries worldwide.

πŸ“‹ Description

β€’ Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet technical and business objectives and drive measurable value β€’ Serve as the primary technical point of contact, owning technical requirements and ensuring alignment with best practices β€’ Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance β€’ Proactively identify risks, gaps, and improvement opportunities across customer environments β€’ Translate customer feedback, industry trends, and field insights into recommendations for Product, Engineering, and Customer Success teams β€’ Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery β€’ Support escalations and complex technical scenarios with Support and R&D teams β€’ Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives β€’ Travel up to 30% for on-site engagements, workshops, and strategic meetings

🎯 Requirements

β€’ 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles β€’ Full professional proficiency in English and German (written and spoken) is a must β€’ Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial β€’ Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles β€’ Experience with Operational Technology (OT) environments and industrial networks – a strong advantage β€’ Solid understanding of cybersecurity principles and secure network architecture β€’ CCNA and/or CCNP certification is a strong plus β€’ Strong communication and presentation skills with the ability to engage both technical and executive stakeholders β€’ Customer-centric mindset with the ability to build trusted, long-term partnerships β€’ Willingness to travel up to 30%

πŸ–οΈ Benefits

β€’ Equal-opportunity employer committed to fostering a diverse and inclusive work environment β€’ Special accommodations available upon request in all selection phases

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