Enterprise Client Success Manager

🕒 May 22

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 32%

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ClassWallet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💳 Fintech

📚 Education

🏛️ Government

💰 $500k Debt Financing on 2020-05

Fintech • Education • Government

ClassWallet is a company that provides digital wallet solutions focused on the management and distribution of public funds. Utilizing a patented platform, ClassWallet simplifies the process of spending these funds, ensuring total transparency and compliance with spending guardrails and audit-ready reporting. Their services cater primarily to education sectors, such as K-12 schools and early childcare programs, helping them manage purchases and reimbursements digitally. ClassWallet also supports government agencies in reducing administrative costs and ensuring compliance, and aids in the efficient distribution of family scholarships and grant programs.

📋 Description

• Serve as the single point of contact for inbound requests from assigned clients • Advocate internally to manage contractual obligations and client expectations • Maximize the value clients get from ClassWallet solutions • Facilitate achievement of clients’ desired outcomes • Drive product adoption and contract renewal • Identify expansion and new business opportunities • Build client retention and satisfaction through relationship management • Use success metrics and data to determine action plans • Work closely with clients and internal teams, including Sales, Product, Marketing, Professional Services, and Support, to ensure alignment with clients’ goals and objectives • Set and reset expectations internally and externally as necessary • Contribute creatively to the continued expansion and optimization of ClassWallet’s Client Success program

🎯 Requirements

• 2 years in an Enterprise CSM role, preferably in a state or local government capacity • Demonstrated experience reaching and exceeding goals • Outstanding written and oral communication skills • Strong online and in-person presentation skills • Superior business, process management, and negotiation skills • Ability to build relationships with industry associations and influential contacts • Ability to use CRM, sales automation, and related tools to streamline efforts • Willingness to travel, estimated at 10–20% • Existing industry experience preferred • PMP Certification preferred and highly desired

🏖️ Benefits

• Positive, family-oriented team environment • Encouragement, positive reinforcement, and gratitude • Work-life balance • Excellent salary and benefits commensurate with experience • Equal Opportunity Employer