Enterprise Client Success Manager

🕒 May 22

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ClassWallet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💳 Fintech

📚 Education

🏛️ Government

💰 $500k Debt Financing on 2020-05

Fintech • Education • Government

ClassWallet is a company that provides digital wallet solutions focused on the management and distribution of public funds. Utilizing a patented platform, ClassWallet simplifies the process of spending these funds, ensuring total transparency and compliance with spending guardrails and audit-ready reporting. Their services cater primarily to education sectors, such as K-12 schools and early childcare programs, helping them manage purchases and reimbursements digitally. ClassWallet also supports government agencies in reducing administrative costs and ensuring compliance, and aids in the efficient distribution of family scholarships and grant programs.

📋 Description

• - Serve as the single point of contact for inbound requests from assigned clients. • - Advocate internally to manage contractual obligations & client expectations. • - Maximize the value clients get from ClassWallet solutions. • - Facilitate achievement of client’s desired outcomes. • - Drive product adoption and contract renewal. • - Identify expansion and new business opportunities. • - Build client retention and satisfaction through relationship management. • - Rely on success metrics and data to determine action plans. • - Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives. • - Set and reset expectations internally and externally as necessary.

🎯 Requirements

• - 2 years in an Enterprise CSM role, preferably in a state or local government capacity. • - Demonstrated experience reaching and exceeding goals. • - Outstanding written and oral communication skills. • - Strong online and in-person presentation skills. • - Superior business, process management, and negotiation skills. • - Ability to build relationships with industry associations and influential contacts. • - Ability to use CRM and sales automation and tools to streamline efforts. • - Willingness to travel (estimated 10-20%). • - Existing industry experience preferred. • - PMP Certification preferred and highly desired.

🏖️ Benefits

• ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life. • We offer an excellent salary and benefits commensurate with experience. • ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.