Product Support Specialist

Job not on LinkedIn

🕒 April 7

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Clay

WebsiteLinkedInAll Job Openings

11 - 50 employees

✨ The Creative Tool for Growth | Enrich your data, automate personalized outreach, and implement any idea for GTM

📋 Description

• Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product. • Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development. • Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding. • Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.

🎯 Requirements

• You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary. • You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service. • You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences. • You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business. • You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.

🏖️ Benefits

• All employees can work for free with world-class coaches who specialize in creativity, management, and more. • Our operating principles — including negative maintenance and non-attached action — guide our work.