Customer Support Executive

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clearer.io

WebsiteLinkedInAll Job Openings

eCommerce • B2B • SaaS

clearer. io is a company dedicated to optimizing the eCommerce experience through innovative solutions that enhance product discovery and streamline the customer journey. By offering advanced, easy-to-integrate applications, clearer. io helps businesses increase conversions and sustain smart growth. The company also fosters powerful partnerships aimed at leveraging technology for competitive advantages in the eCommerce sector.

201 - 500 employees

Founded 2022

🛍️ eCommerce

🤝 B2B

☁️ SaaS

📋 Description

• Efficiently responding to inquiries via live chat • Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process • Escalating complex issues to senior team members (product specialists) and developers by logging support tickets • Creating accurate instant set-ups via live chat, sharing articles and creating snippets. • Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

🎯 Requirements

• Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms. • Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully. • Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions. • Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations. • Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.

🏖️ Benefits

• Work remotely from anywhere that brings you happiness. • Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions. • Wellness Allowance: Support for classes promoting physical and mental health. • Time Off: 20 days/year, in addition to Vietnam holidays. • MacBook Provided. • Collaborative Events: Offline meet-ups, monthly gatherings and year-end party. • Continuous Learning: Technical and general workshops, online resources. • Health and Wellness Benefits: Generali Health Care, annual check-up. • International Exposure: Enhance expertise and English communication skills.