Junior Helpdesk, InfoSec Support Specialist

October 24

Apply Now

Receive Emails with Similar Jobs

clearer.io

WebsiteLinkedInAll Job Openings

eCommerce • B2B • SaaS

clearer. io is a company dedicated to optimizing the eCommerce experience through innovative solutions that enhance product discovery and streamline the customer journey. By offering advanced, easy-to-integrate applications, clearer. io helps businesses increase conversions and sustain smart growth. The company also fosters powerful partnerships aimed at leveraging technology for competitive advantages in the eCommerce sector.

201 - 500 employees

Founded 2022

🛍️ eCommerce

🤝 B2B

☁️ SaaS

📋 Description

• Provide first-line IT support for internal team members via Slack, email, or ticketing system, including troubleshooting common issues with Google Workspace, Jira, Confluence, and basic macOS/Windows laptop problems (shared responsibility for time zone coverage). • Escalate complex technical issues to the Technical Operations Manager with clear documentation of the problem and troubleshooting steps already taken. • Process routine account provisioning and deprovisioning following documented procedures, and track pending access requests to ensure timely completion. • Maintain accurate inventory records of all company hardware (laptops, monitors, accessories) and user access across key systems for audit purposes. • Monitor device compliance and security coverage, including tracking MDM (Rippling) compliance status and EDR (Endpoint Detection and Response) coverage, flagging any gaps or non-compliant devices. • Conduct monthly software license audits (e.g., ChatGPT, Cursor) to identify unused or underutilized seats for reallocation and cost optimization. • Track phishing simulation results and flag users who may need additional security awareness training. • Assist with compliance documentation collection for SOC2/GDPR audits by gathering screenshots, logs, and required evidence. • Update and maintain internal IT documentation and FAQs based on recurring support requests and common issues. • Monitor shared inboxes daily (e.g., info@, accounts@) to triage urgent requests, filter spam, and escalate priority items to the Technical Operations Manager.

🎯 Requirements

• 1–2 years of professional experience in IT support, helpdesk, or a related technical role. • A degree or diploma in a technical field such as Information Systems, IT, or a related discipline. • Strong written and verbal English communication skills. • Hands-on experience with Google Workspace administration (account setup, groups, permissions). • Basic understanding of IT and security concepts (identity and access management, MFA, phishing awareness). • Comfort with hardware tracking and inventory management. • Familiarity with ChatGPT or other AI tools for productivity and problem-solving. • Experience with automation tools (Zapier, APIs, Python, or similar) and a mindset for identifying and automating manual, repeatable processes. • The standard working hours are 8:00 AM - 5:00 PM, with a 1-hour break from 12:00 PM - 1:00 PM. However, flexibility may be required to work within a 7:00 AM - 8:00 PM window to support collaboration with our globally distributed team, while maintaining a standard 8-hour workday. • **Preferred:** • Exposure to compliance or security frameworks (SOC2, ISO27001, GDPR). • Experience with Apple Business Manager, Rippling (MDM), and CrowdStrike (EDR). • Background in a SaaS or startup environment. • **Qualities:** • We're looking for someone who is curious, dependable, and knows when to ask for help - someone who takes pride in their work and believes in supporting the team's success.

🏖️ Benefits

• Work remotely from anywhere that brings you happiness. • Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions. • Wellness Allowance: Support for classes promoting physical and mental health. • Time Off: 20 days/year, in addition to Vietnam holidays. • MacBook Provided. • Collaborative Events: Offline meet-ups, monthly gatherings and year-end party. • Continuous Learning: Technical and general workshops, online resources. • Health and Wellness Benefits: Generali Health Care, annual check-up. • International Exposure: Enhance expertise and English communication skills.