BPO Manager

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🕒 May 2

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Clear Star

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🏛️ Government

Consulting • Government • Human Resources

Clear Star is a consultancy that focuses on helping government organizations adopt new operational models and enhance their organizational effectiveness. The company specializes in addressing challenges related to leadership culture, high-performance team formation, and overall operational transformation. Clear Star aims to foster self-sufficiency within organizations through a diverse range of tools, including coaching, workshops, and agile methodologies, ensuring that their clients can navigate and thrive in a rapidly changing environment.

📋 Description

• Lead management of global BPO vendors across offshore and nearshore operations • Establish and enforce SLA frameworks, performance metrics, and governance standards • Monitor vendor performance, analyze trends, and drive corrective action plans as needed • Ensure vendor operations comply with FCRA and data handling requirements • Build and maintain structured reporting on vendor performance, cost, and quality • Partner with Operations, Compliance, and Finance to align vendor strategy and execution • Lead recurring business reviews and performance discussions with external partners • Support onboarding of new BPO processes, including documentation, training, and pilot oversight • Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations • Drive consistency in vendor management practices and documentation

🎯 Requirements

• 3–5+ years of experience managing BPO vendors or outsourced operations • Proven experience overseeing offshore or nearshore vendor performance • Strong knowledge of SLA frameworks, vendor governance, and performance management • Experience using data and reporting to drive vendor accountability and decision-making • Strong communication and negotiation skills • Ability to influence cross-functional stakeholders without direct authority • Experience managing multiple priorities and workstreams • Familiarity with FCRA or regulated data environments preferred • Experience working with Philippines, LATAM, or Eastern European vendors preferred • Project management experience preferred • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.

🏖️ Benefits

• paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance and a company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Searching for Stars Employee Referral Program