Growth Customer Success Manager – Specialty Contractors

🕒 April 20

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Clearstory.build

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

SaaS • Construction

Clearstory. build is a tool designed for streamlining and managing change orders, time and material tags, and other project management tasks specifically for the construction industry. It enables real-time collaboration and communication between general contractors, specialty contractors, project owners, and construction managers. By providing digital templates, mobile apps, and seamless integration with existing tools, Clearstory aims to reduce risk, improve transparency, and boost efficiency in construction projects.

📋 Description

• Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement • Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption • Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed • Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle • Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale • Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base • Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM • Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers • Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption

🎯 Requirements

• Experience as a PM or PE at a commercial contractor • Experience with change order request processes • Demonstrated proficiency using AI tools in a professional context — you use AI regularly and can show examples of your work • Strong analytical instincts — comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time • Excellent written communication skills with the ability to craft clear, compelling outreach at scale • AI proficiency — What We Mean • We take AI literacy seriously for this role. During the interview process we will ask you to demonstrate how you use AI in your current workflow. Strong candidates will be able to speak concretely to: • How they use AI tools (e.g., ChatGPT, Claude, Gemini, or similar) to draft and personalize outreach at scale • How they prompt AI tools effectively to produce high-quality customer communications or internal documentation • How they think about AI as a lever for expanding what a single CSM can accomplish across a large portfolio

🏖️ Benefits

• Be the architect of Clearstory's Growth CS motion — a brand-new function you will help design from the ground up • Work at the intersection of Customer Success and AI, helping define what tech-enabled, scalable CS looks like for a growing SaaS company • Continuous training in Customer Success methodology, automation best practices, and AI tooling • A clear career path — Growth CSM is the entry point into a structured CS organization with MM and ENT segments you can grow into • Competitive market-rate salary for a Series B company • Flexible remote work • Subsidized healthcare, vision, and dental • 401k • Early equity!