Senior Customer Success Manager

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

Unanet

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • Government

Unanet is a provider of ERP and CRM solutions specifically designed for project-driven companies in sectors such as government contracting, architecture, engineering, and construction. Their comprehensive platform unifies projects, people, and financials and is intended to boost efficiency, drive growth, and enable smarter decision-making for their clients. Unanet focuses on delivering real-time insights, resource optimization, and maintaining compliance across industries, empowering teams to work smarter. Their platform is trusted by over 4000 institutions and aims to replace disparate systems with a connected, streamlined interface.

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🏛️ Government

💰 Private Equity Round on 2022-12

📋 Description

• Manage a portfolio of mid-market customers, building trusted relationships with key stakeholders and decision makers. • Ensure customer satisfaction, retention, and growth by delivering ongoing value and outcomes aligned with customer goals. • Lead regular customer check-ins, success reviews, and business discussions to assess adoption, identify risks, and surface expansion opportunities. • Understand each customer’s business model, processes, and goals to recommend best practices and product use cases that drive ROI. • Partner cross-functionally with Sales, Support, Product, and Services teams to advocate for customer needs and deliver a seamless experience. • Monitor customer health, proactively address issues, and develop success plans to ensure value realization and renewal. • Drive adoption through training, enablement, and sharing of relevant product updates and features. • Track account activities and maintain accurate records in Salesforce and Customer Success platforms. • Collaborate with Account Executives and leadership to identify and pursue growth opportunities within your customer base. • Provide exceptional service, timely responses, and follow-ups to build customer confidence and trust.

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment. • Proven track record managing a portfolio of mid-market accounts to drive adoption, retention, and expansion. • Strong organizational and time management skills, able to manage multiple priorities across a diverse customer base. • Experience engaging with customer stakeholders at various levels, including project leads, managers, directors, and C-Suite. • Comfortable using Salesforce and Customer Success tools (e.g., ChurnZero, Gainsight). • Collaborative team player with a proactive, customer-first mindset. • Bachelor’s degree preferred, or equivalent experience. • Ability to travel up to 20–25%.

🏖️ Benefits

• Discretionary bonus compensation • Employee benefits plans and programs