Patient Financial Advocate

10 hours ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

🦅 H1B Visa Sponsor

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Cleveland Clinic

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Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.

10,000+ employees

📋 Description

• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance • Explain financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment • Contact insurance carriers or other sources and act as an advocate for the patient • Initiate process for collecting prepays due and perform follow-up to ensure maximum collection is achieved • Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections • Update and correctly document in appropriate computer systems • Scan letter of agreements and send clinical clearance notifications

🎯 Requirements

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience • Finance experience, such as banking, cashiering or handling money

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options