Strategic Accounts Success Manager

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October 21

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Click is a company whose website displays a message indicating that JavaScript is required to run its application. The site includes links to its Terms of Service and Privacy Policy, suggesting a standard web service offering. Further specific details about the company's operations or products cannot be determined solely from this information.

11 - 50 employees

📋 Description

• Responsible for helping define the content and processes for Customer Success now and through future growth • Partner with an Onboarding Specialist to ensure a smooth handoff of the client through the initial setup of Click • Serve as the marketing automation and best practices consultant for new customers by guiding them through Click Success Planning with the goal of understanding their goals and helping them successfully align Click with their goals • Define and agree upon customer success with customer • Proactively monitor client accounts based on their defined success plans and provide guidance/advice based on marketing best-practices as needed • Prepare and conduct regular success checkpoints and QBRs (quarterly business reviews) with key client contacts to ensure adoption of and success with Click, provide recommendations for improvement, as well as continued re-alignment of customer goals • Actively manage a book of customers efficiently, remaining organized and prioritizing customer escalations appropriately • Responsible for identifying at-risk accounts and implementing effective response actions to ensure customer success, satisfaction retention with Click • Communicate with account management throughout the customer lifecycle to identify areas of cross -“ tell” and upsell and with the objective of minimizing customer churn • Serve as a strategic advisor to Click clients

🎯 Requirements

• 2+ years marketing automation experience AND/OR 2+ years account management or other client-facing experience • Clear understanding of marketing, sales processes and best practices (or equivalent) • Ability to lead, own, and manage processes as well as client relationships • Comfortable presenting and running online customer meetings to all levels of an organization • Strong aptitude for self-directed work • Able to analyze, interpret, and leverage data in business recommendations • Excellent written and verbal communication skills • Ability to build trusted relationships • Bachelor’s Degree in a relevant field of study strongly preferred. • Client-side marketing experience a plus

🏖️ Benefits

• Remote first environment • Generous paid time off policy • Fitness reimbursement • Competitive bonus and benefit package