Manager, Commercial Operations

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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👻 Ghost score 7%

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

📋 Description

• Own order management and automate intake, review, and processing of quotes, order forms, and bookings to defined SLAs through quarter-end peaks • Design and continuously improve the quote-to-order flow, including architecture, exception routing, and automation • Write requirements, design quoting, validation, and approval logic, drive the roadmap with Revenue Engineering, run UAT, and validate production changes • Own the handoff into billing and revenue, partnering with Accounting to ensure transactions are structured, complete, and reconcilable • Build validation rules, guided quoting, required-field logic, and automated reconciliation controls • Improve the field transaction experience by reducing steps and handoffs and shortening quote cycle time • Build and run marketplace transaction operations across AWS, GCP, and Azure, including private offers, CSP transactions, and reconciliation across marketplaces, Salesforce, and billing • Encode approval rules and guardrails so routine deals route automatically and exceptional structures are escalated • Build order management, quoting, and marketplace processes for new products and acquisitions and test them through booking before go-live • Maintain the integrity of products, SKUs, pricing, contract terms, and booking attributes in Salesforce • Monitor and report on cycle time, touch count, SLA attainment, exception and discount volumes, error rates, and rework rates • Partner daily with Sales, Accounting, Finance, Legal, and Revenue Engineering • Report to the Director, Commercial Strategy & Operations

🎯 Requirements

• 6+ years in commercial operations, deal desk, order management, sales operations, or revenue operations, including ownership of a high-volume transactional process • Track record of replacing manual processes with designed processes, automation, controls, and measured results • Hands-on experience with Salesforce and Salesforce CPQ • Ability to write requirements, design quoting and approval logic, configure and test systems, and distinguish configuration problems from process problems • Experience with flows, validation logic, API-based and marketplace integrations, and scripting or SQL for high-volume data reconciliation and investigation • Ability to partner with Revenue Engineering on system design • Experience with usage-based or consumption-based contracts, including metering, commits, overages, contract structure, billing, and revenue recognition implications • Experience operating across a shared quote-to-cash process • Marketplace operations experience with AWS, GCP, or Azure, including private offers, CSP transactions, and reconciliation, strongly preferred • Process-engineering approach focused on instrumentation, standard-case design, exception routing, throughput, and error rate • Experience making transactional processes faster or simpler for sales teams • Comfort partnering with Accounting, Finance, and Legal on order form and contract mechanics • Sound judgment under deal pressure • Clear written and verbal communication • Experience managing or mentoring analysts is a plus • Bachelor's degree in a quantitative or technical field preferred

🏖️ Benefits

• Flexible work environment and remote-friendly work arrangement • Employer contributions towards healthcare • Stock options/equity in the company • Flexible time off in the US • Generous time-off entitlement in other countries • USD $500 home office setup allowance for remote employees • Opportunities to engage with colleagues at company-wide offsites

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