Customer Success Engineer

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November 26

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Climb Channel Solutions NA

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API • Cybersecurity • SaaS

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

51 - 200 employees

Founded 1982

🔌 API

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Provide expert technical guidance to CSMs on strategic tasks • Assist in resolving "stuck" support cases, bugs, or feature requests • Engage in customer-facing discussions when escalated • Focus assignments on specific "issues" rather than customers • Promote knowledge transfer during interactions • Collaborate with CSM managers and the Director of Technical Success

🎯 Requirements

• 8+ years related experience • BA degree STEM focus or equivalent • Preferred cybersecurity experience in the identity space

🏖️ Benefits

• healthcare insurance • pension/retirement matching • comprehensive life insurance • employee assistance program • time off plans • paid company holidays