Ops Program Manager III – FinOps-BaaS Partnerships

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Coastal Community Bank

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Banking • Finance • Fintech

Coastal Community Bank is a financial institution offering a comprehensive range of banking services for businesses and individuals. It provides business checking and savings accounts, loans, credit card processing, treasury management, and online banking solutions tailored for enterprises and non-profits. On the personal side, the bank offers various checking and savings accounts, home loans, and retirement savings options such as IRAs. Committed to community engagement, Coastal Community Bank partners with local non-profits to support initiatives like job training, affordable housing, and financial literacy programs. With services such as branch banking, online banking, and mobile access, the bank aims to meet the financial needs of customers throughout the North Puget Sound region and beyond.

201 - 500 employees

Founded 1997

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• The Senior Operations Program Manager supports the bank’s BaaS partner ecosystem by analyzing reconciliation outputs, strengthening operational controls, and driving end-to-end solutions across partner programs. • Review, analyze, and validate reconciliation outputs prepared by the FinOps team; step in to perform reconciliations during escalations or new launches. • Assess variances across FBO-to-GL, partner files, and processor data (ACH, card, RDC, wires). • Identify root causes of breaks and recommend structural improvements to reconciliation logic, workflows, and documentation. • Investigate partner issues and translate ambiguity into clear requirements and process solutions. • Build repeatable workflows to reduce friction and strengthen operational controls. • Support audits and exams through data validation and robust documentation. • Perform deep-dive analyses using Excel and SQL to identify operational risks and trends. • Produce partner performance reports, variance dashboards, and analysis packages for leadership. • Develop templates to improve consistency of FinOps reporting and partner oversight. • Partner with Product, Engineering, Risk, Compliance, and fintechs to understand file structures, data flows, and operational processes. • Support operational readiness for new partners and product enhancements. • Ensure processes meet policy and regulatory expectations. • Create polished SOPs, process flows, requirements, and exception-handling guides. • Own initiatives from scoping -- analysis -- solution -- documentation -- rollout. • Bring clarity to gray areas and ensure all workflows are repeatable and well-documented.

🎯 Requirements

• BaaS or fintech partner operations experience • Familiarity with FBO structures, GL accounting, and core systems • Exposure to platforms such as Synctera, Treasury Prime, Marqeta, Galileo, Finxact, Q2 • Experience with audits, exams, or SOX processes • BI tool experience (Tableau, PowerBI, Looker) is a plus • 4–6+ years in financial operations, reconciliation, treasury, fintech, or banking • Advanced Excel (pivot tables, complex formulas, reconciliation logic); Power Query a plus • Basic SQL (joins, data pulls) • Strong understanding of payments and financial flows (ACH, debit, RDC, wires) • Experience evaluating reconciliation outputs and identifying root causes • Excellent documentation and communication skills • Comfortable working independently in a fast-paced, ambiguous environment.

🏖️ Benefits

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle. • Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions. • Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs. • Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly. • Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents. • Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury. • Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most. • 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future. • Paid Time Off: Generous vacation and sick leave policies to support your time away from work. • Holidays: Enjoy 11 paid holidays throughout the year.