Customer Success Manager

Job not on LinkedIn

October 15

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Coders Connect

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B2B • Recruitment • Technology

Coders Connect is a specialist technology recruitment partner for start-ups across the globe. They focus on connecting talented individuals in fields such as Software Engineering, Data Engineering, DevOps, QA Automation, Artificial Intelligence, Machine Learning, and Data Science with leading tech start-ups. Coders Connect offers a full hiring lifecycle experience, from talent identification to onboarding and aftercare, ensuring that both clients and candidates receive the best possible service.

11 - 50 employees

Founded 2017

🤝 B2B

🎯 Recruiter

📋 Description

• Act as the primary contact for enterprise clients in Europe - building deep, trusted partnerships with R&D and innovation departments • Understand client goals and translate complex innovation challenges into clear, actionable insights • Analyze client engagement - track usage, health metrics, and trends to identify opportunities and prevent churn • Produce meaningful reports - communicate customer outcomes in clear, concise summaries (20-minute read → 2-sentence clarity) • Collaborate cross-functionally - work with Sales, Product, and Data teams to ensure clients extract maximum value • Provide strategic intelligence - connect industry trends and technology data to clients’ business objectives • Present findings confidently - lead presentations and align solutions around client needs.

🎯 Requirements

• 4-5 years of experience in Customer Success, Account Management, or Consulting with enterprise clients (preferably SaaS or tech) • Solid understanding of innovation, R&D, or technology-scouting processes in large organisations • Skilled in data interpretation and reporting - able to simplify complex insights into clear narratives • Fluent in German and English, with strong communication and presentation skills • Organised, proactive, and solution-oriented - you bring the answer, not just the issue • Curious about emerging technologies and market trends.

🏖️ Benefits

• Remote-first flexibility • Commission: 5% on renewal deal value (typical deals range €30K–€180K per year) • Fast learning curve, autonomy, and genuine career growth in a high-impact role