Software Engineer - DevEx

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May 3

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Cognigy

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Artificial Intelligence • Enterprise • Telecommunications

Cognigy is a global leader in AI-powered customer service solutions focused on transforming contact centers. The company specializes in Enterprise-grade Conversational AI, including pre-trained AI Agents designed to enhance customer engagement through voice and chat platforms. Cognigy. AI, their flagship platform, integrates smoothly with various contact center systems and supports a wide range of industries, including finance, healthcare, telecommunications, and eCommerce. By leveraging Generative AI and other cutting-edge technologies, Cognigy enables enterprises to deliver proactive, personalized customer experiences with the ability to handle large volumes of interactions. Additionally, the platform offers tools such as Agent Copilot for boosting agent productivity and Knowledge AI for semantic search and knowledge management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

💰 $15M Series B on 2022-02

📋 Description

• About Cognigy • Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. • Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. • By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. • Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team. • Why you’ll love working at Cognigy - Our promise to you • We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. • We do this by challenging each other to succeed and being enabled to do our best work. • Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology. • Your new role – Software Engineer (DevEx) • Location: On-site in Düsseldorf or remote in Germany • As a DevEx Engineer at Cognigy, you’ll be a key enabler for our Engineering organization, delivering streamlined, secure, and efficient development experiences. • You’ll work across our CI/CD infrastructure, developer tools, and internal platforms to automate and optimize engineering workflows. • This role is pivotal to ensuring scalable, compliant, and frictionless development. • You will collaborate with Engineering, SRE, Security, and QA teams, helping us improve product quality, operational excellence, and delivery speed. • From container orchestration to internal CLI tools, you’ll be at the heart of what powers our teams to build next-gen AI solutions. • Your responsibilities will include • Empower Developers – Build internal tooling and workflows that boost productivity and satisfaction. • CI/CD Optimization – Enhance performance across pipelines (e.g., caching, parallelization, resource usage). • Security & Compliance – Implement automated solutions (e.g., Vanta, Snyk) to enforce secure software delivery practices. • Dev Environment Standardization – Ensure scalable and reproducible environments using Kubernetes, Helm, and Terraform. • Monitoring & Observability – Improve logging, alerting, and insight generation using Grafana, Kibana, and Sentry. • Infrastructure Ownership – Design secure, scalable automation solutions and lead platform-level architectural improvements. • Collaboration & Mentorship – Partner with SRE/Core teams and support junior engineers with knowledge sharing. • Operational Excellence – Proactively propose and lead cross-team improvements to drive engineering success. • Developer Lifecycle Management – Manage onboarding/offboarding tooling and access provisioning securely. • Customer Engagement – Participate in architecture/security discussions with customers when needed. • Growth Potential • At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

🎯 Requirements

• 5+ years of experience in backend software engineering, preferably in a platform or DevOps role • Deep experience with Kubernetes, Helm, Terraform, and modern infrastructure-as-code practices • Proficiency in backend development using TypeScript/Node.js, Python, or Golang • Strong Linux terminal skills and experience with container debugging • Familiarity with CI/CD systems (e.g., GitHub Actions, Jenkins) and pipeline optimization techniques • Experience with security and compliance tooling like Snyk, Vanta, or equivalent • Hands-on knowledge of cloud platforms (Azure, AWS preferred) • Proven ability to collaborate, mentor, and lead process improvements across engineering teams • Observability expertise (Grafana, Sentry, Kibana) and a systems-thinking mindset • Comfortable making architectural decisions and owning secure, reliable developer infrastructure

🏖️ Benefits

• Attractive and performance-oriented salary • Company Pension Scheme • 25 days paid leave, plus 5 floating days, plus public holidays • Unique opportunity to help build and shape the company, with little hierarchy • Flexible working options • Colleague recognition, reward and celebration events • Global Employee Assistance Program • ClassPass membership, giving you access to a variety of fitness and wellness experiences • Ongoing learning and development opportunities, including Udemy • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more