Senior User Researcher

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14 hours ago

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CoinTracker

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Crypto • Fintech • SaaS

CoinTracker is a comprehensive solution for managing cryptocurrency investments and tax obligations. By seamlessly connecting with over 500 exchanges and wallets, CoinTracker provides an optimized tax report for users in minutes. It is highly regarded for its ease of use, extensive support for cryptocurrencies, and reliable integration with tax software like TurboTax and H&R Block. With features such as automated DeFi detection and portfolio tracking, CoinTracker is an invaluable tool for both novice and experienced crypto investors. The platform ensures secure and efficient management of crypto taxes through robust integrations, real-time tracking, and user-friendly dashboards.

51 - 200 employees

Founded 2017

₿ Crypto

💳 Fintech

☁️ SaaS

💰 $100M Series A on 2022-01

📋 Description

• Conduct strategic research initiatives that shape company direction • Partner with product teams on high-stakes decisions requiring research evidence • Synthesize insights across all customer touchpoints monthly • Present findings to executive team when needed • Build and evolve research roadmap aligned with company OKRs • Build and maintain research repository and insight management system • Create research templates and playbooks for common study types • Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards • Manage research tools and participant recruitment infrastructure • Measure and improve research velocity and impact metrics

🎯 Requirements

• 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments • Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments • Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use • Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product • Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact • Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails • Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis) • Fintech/crypto or DeFi experience is a strong plus

🏖️ Benefits

• equity in CoinTracker • medical • dental • vision • 401(k) • life insurance • PTO