Customer Support Specialist

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COLIBRIX ONE

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Fintech • Banking • API

COLIBRIX ONE is an all-in-one payments platform and electronic money institution that provides card acquiring, virtual card issuance, business accounts (IBAN/SEPA) and developer-facing payment APIs and solutions. The company is a principal member of Visa and Mastercard and is FCA- and MFSA-authorised, offering scalable, secure payment processing, mass payouts, open banking and compliance-backed infrastructure for businesses and agencies of various sizes.

51 - 200 employees

Founded 2020

💳 Fintech

🏦 Banking

🔌 API

📋 Description

• Provide timely technical support to clients and partners regarding acquiring operations and payment systems • Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries • Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations • Resolve simple technical issues independently and escalate more complex problems when necessary • Advise clients on setting up and using software for payment operations • Document client inquiries, including problem descriptions, actions taken, and outcomes • Collaborate with other company departments to promptly address clients' technical issues

🎯 Requirements

• At least 1–2 years of relevant experience in the fintech industry • Excellent written and verbal communication skills in English and Russian • Knowledge of the principles of operation, payment terminals and payment gateways • Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field • Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana) • Experience with any ticketing/CRM system • Quick learning ability and adaptability to new information • A proactive and problem-solving mindset with excellent organizational skills • Excellent communication skills and ability to explain complex technical concepts in simple terms • Ability to work in shifts, including both day and night, to ensure 24/7 customer support

🏖️ Benefits

• Opportunity to shape the future of fintech solutions within a growing company • A collaborative and supportive team environment • Continuous learning and development opportunities to enhance your skills and career growth • Competitive salary • Paid vacation • Fully remote work