Groups and Events Coordinator

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🔥 16 minutes ago

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Columbia Shipmanagement

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🚗 Transport

☁️ SaaS

Transport • Maritime • SaaS

Columbia Shipmanagement is an international organization with 40 years of experience providing world-class ship management and maritime services. With a global presence and more than 25 offices, training centers, and crewing agencies worldwide, Columbia specializes in a comprehensive range of services including technical management, crew management and training, commercial services, new building supervision, digitalization, and insurance and claims management for various types of vessels. Their expertise extends to optimizing vessel performance and enhancing operational efficiency, making them a trusted partner in the maritime industry.

📋 Description

• Coordinate all aspects of group bookings, including reservations and onboard activities. • Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests. • Organize and oversee group events, ensuring all logistical details are executed flawlessly. • Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs. • Handle any last-minute changes or challenges, providing effective and prompt solutions. • Assist with the distribution of welcome packages, event schedules, and promotional materials to group members. • Maintain accurate records of group activities, requests, and special requirements. • Ensure compliance with all guest service standards and protocols. • Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination. • Provide exceptional customer service to enhance group members’ overall experience. • Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements. • Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information. • Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests. • Manage VIP group requests, providing enhanced services to high-profile group guests. • Collect and address feedback from group leaders and members to continually improve service delivery.

🎯 Requirements

• Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship. • Strong organizational skills and attention to detail. • Excellent communication and interpersonal skills. • Ability to multitask and handle dynamic, fast-paced environments. • Proficiency in computer systems, including reservation software. • Problem-solving abilities and the ability to work under pressure. • Fluency in English and Arabic; additional languages are a plus.