Managed Services Engineer

November 19

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CommandLink

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Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

📋 Description

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems • Support the provisioning and onboarding of new customers for managed services • Collaborate with vendors to resolve support issues and ensure smooth service delivery • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving • Maintain excellent customer relationships by delivering outstanding support • Mentor and train fellow engineers on complex technical issues and solutions • Takes on additional responsibilities and projects as needed to support the success of the team and organization

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred) • CCNA/CCNP certifications are highly desirable • Strong command-line networking skills (Cisco, Fortinet, Juniper) • Strong firewall configuration experience (Fortinet preferred) • Deep understanding of BGP, OSPF, VRRP • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles • Familiarity with SOC 2 compliance and processes

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Flexible time off • Fun events at cool locations • Employee referral bonuses to encourage the addition of great new people to the team