Manager, Billing & Collection Operations

Job not on LinkedIn

🕒 March 10

🏄 California – Remote

🏄 California – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Commure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Commure is a healthcare technology company that builds AI-powered software and integrated infrastructure for health systems. The company develops ambient AI assistants, revenue cycle management tools, patient engagement platforms, and asset/safety monitoring solutions that integrate with electronic health records to automate documentation, coding, billing, and operational workflows. Commure focuses on co-developing solutions with health systems to reduce cost of care, lower clinician burnout, and improve patient and operational outcomes.

📋 Description

• Oversee the end-to-end billing process, ensuring customer contracts and order forms are accurately translated into invoices. • Partner with Sales Operations and Legal to review non-standard billing terms and ensure they are executable within our systems. • Maintain and update billing policies to ensure consistent application across various healthcare tech products and pricing models. • Resolve complex billing discrepancies by performing root-cause analysis and coordinating with internal stakeholders. • Lead the global collections strategy to minimize Days Sales Outstanding (DSO) and reduce bad debt exposure. • Monitor aging reports and oversee the escalation process for delinquent accounts while maintaining positive customer relationships. • Perform periodic credit reviews and provide recommendations for credit limits or payment terms for new and existing customers. • Oversee monthly and quarterly AR close processes, including reconciliations, bad debt reserve analysis, and management reporting. • Assist in implementing process improvements, automation, and system enhancements to scale billing and collection operations. • Partner with Revenue/Sales Operations to optimize NetSuite, Salesforce, and specialized billing/collection automation tools. • Support external financial audits by preparing AR-related PBC schedules and responding to auditor inquiries. • Assist with IPO readiness activities, including documentation of the order-to-cash cycle and enhancement of SOX-compliant controls.

🎯 Requirements

• 5+ years of progressive accounting or finance operations experience, including at least 2 years in a leadership role focused on billing or collections. • Bachelor’s degree in Accounting, Finance, or a related field. • In-depth knowledge of Order-to-Cash (O2C) best practices and AR aging management. • Experience in SaaS or healthcare tech is strongly preferred. • Hands-on experience with NetSuite and Salesforce; experience with specialized collection or billing software is a plus. • Proven ability to build SOX-compliant processes and support financial audits. • Exceptional communication and negotiation skills, with a proven ability to partner cross-functionally to resolve payment hurdles. • Comfortable in a fast-paced, scaling private company environment where adaptability is key.

🏖️ Benefits

• Offers Equity