Operations Manager, Patient Experience

🕒 4 days ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Commure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Commure is a healthcare technology company that builds AI-powered software and integrated infrastructure for health systems. The company develops ambient AI assistants, revenue cycle management tools, patient engagement platforms, and asset/safety monitoring solutions that integrate with electronic health records to automate documentation, coding, billing, and operational workflows. Commure focuses on co-developing solutions with health systems to reduce cost of care, lower clinician burnout, and improve patient and operational outcomes.

📋 Description

• Own product launches and adoption as the person customer leadership calls when something matters • Build to unblock: When a customer is stuck, you prototype the workflow, process or feature • Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do • Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering • Spend time on-site on a regular basis. The most valuable work happens in the room • Manage escalations in ways that strengthen the relationship • Help customers unlock the full potential of Commure’s AI • Contribute to internal process and documentation — identifying gaps, proposing improvements, and owning initiatives through to completion

🎯 Requirements

• 3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role • Fluent with numbers; you reason from data by default • You like to build, and you've used LLMs to prototype something real • You've run complex projects with stakeholders who don't all agree • You bring order to ambiguity instead of waiting for a plan

🏖️ Benefits

• Offers Equity