Senior Operations Associate, Implementation

Job not on LinkedIn

🕒 March 26

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Commure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Commure is a healthcare technology company that builds AI-powered software and integrated infrastructure for health systems. The company develops ambient AI assistants, revenue cycle management tools, patient engagement platforms, and asset/safety monitoring solutions that integrate with electronic health records to automate documentation, coding, billing, and operational workflows. Commure focuses on co-developing solutions with health systems to reduce cost of care, lower clinician burnout, and improve patient and operational outcomes.

📋 Description

• Drive activation projects for new strategic clients, from kickoff to go-live and steady state • Define and standardize implementation methodologies and best practices across the organization • Develop and execute comprehensive implementation plans aligned with client objectives and timelines • Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation • Configure and customize Commure solutions to meet specific client requirements and workflows • Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics • Create and maintain data pipelines and analytics workflows to monitor implementation progress • Develop SQL queries and scripts to analyze client usage patterns and adoption metrics • Design and deliver training programs for various user groups (providers, staff, administrators) • Establish and track key performance indicators (KPIs) to measure implementation success • Build automated reporting solutions to track implementation progress and success metrics • Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption • Create and maintain implementation documentation, best practices, and process improvements • Collaborate with Product and Engineering teams to resolve technical issues during implementation • Drive continuous improvement of implementation processes based on metrics and feedback

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field • 3+ years of experience in SaaS technology, healthcare technology or a similar role • Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau) • Excellent project management skills with the ability to manage multiple strategic implementations simultaneously • Superior communication and presentation skills, particularly with stakeholders • Experience with change management and stakeholder engagement at enterprise scale • Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

🏖️ Benefits

• Offers Equity