Customer Service Advisor, German

February 25

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. • This position provides customer service support and resolution of routine problems regarding client's product or services. • Shifts – 5 days per week, 2 weekends per month, 8.5 hours per day (7.5 h work, 30 minutes paid break + 30 minutes unpaid break). • Shifts are between 7:00-23:00. • Training period – 4 weeks training, 8:00 – 16:30 or 9:00 – 17:30 Monday-Friday. • Provide assistance via phone and email. • Deliver technical support, including internet speed tests, troubleshooting, and router installations. • Address contract and billing inquiries thoroughly and efficiently. • Handle and process customer complaints with empathy and professionalism. • Promote and sell additional products, such as mobile contracts, after resolving service issues.

🎯 Requirements

• Service-oriented thinking with focus on customer experience. • Fluency in German (min. C1 level). • Outstanding communication skills. • Administrative and technical knowledge. • Very good English or Polish verbal and written skill (min. B2 level).

🏖️ Benefits

• Equal opportunities for all, regardless of age, gender, and other factors. • Everyone is held to the same standards of knowledge. • Embrace an international and diverse work environment that broadens your horizons. • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential. • Team-building events to foster a collaborative work environment. • Team leader support at every stage of cooperation.