Customer Service Representative - German-speaking

July 11

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Assist customers through multiple channels (email or phone) enthusiastically and professionally. • Attract potential customers by answering questions suggesting, and adding information about all services to meet the customer needs. • Gather information from new customers and insert it into the platform. • Process and respond to contact requests promptly. • Contribute to creating a commitment to our client's brand.

🎯 Requirements

• Have a high level of German (C1 written and oral) • Have excellent communication and active listening skills • Have the ability to identify customers' needs and propose fast solutions • Are proactive, self-motivated, and a great team player

🏖️ Benefits

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) • Competitive salary and performance bonus • 2000€ Welcome Bonus • Work from home in Braga, Portugal • Bring-a-friend (referral) bonus opportunities • Full paid training on the company and the project you'll be working on • Career development programs, specialized courses, and language classes