Partner Success Manager

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October 7

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Concept3D Inc.

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AR/VR • Education • SaaS

Concept3D Inc. is a company that specializes in interactive mapping and virtual tour solutions. They provide tools such as 360° tours and centralized event calendars, which aim to engage users by bringing locations to life virtually. This helps organizations showcase their spaces, tell their stories, and cultivate vibrant communities. Concept3D Inc. caters primarily to sectors such as higher education, fan and guest experiences, and convention centers by enabling immersive and curated location-driven experiences. Their platform also includes content management and client services to ensure smooth implementation and management of their solutions.

11 - 50 employees

Founded 2008

🥽 AR/VR

📚 Education

☁️ SaaS

📋 Description

• Proactively uncover growth opportunities and referrals within existing customer accounts. • Focus on building advocacy, expanding use cases, and identifying areas where our solutions can drive additional value. • Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption. • Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions. • Shape outcomes, not just react, by anticipating risks, designing action plans, and guiding partners toward success milestones. • Ensure clear communication of the impact our platform delivers. • Conduct strategic online presentations and product conversations. • Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date. • Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams. • Address pain points with clarity and purpose.

🎯 Requirements

• As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. • This position is a part of the Partner Success Team and works with multiple departments within the company. • Partner Success Managers know the platform thoroughly and assist our clients with day-to-day needs. • In addition to strategically supporting clients, this role involves identifying opportunities for new product sales to existing clients to meet monthly and quarterly sales goals and maintaining the renewal process for client retention. • Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach. • Focus on building advocacy, expanding use cases, and identifying areas where our solutions can drive additional value. • Bring a proven track record of securing meetings through outbound success and bring confidence in strategic partner outreach. • Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption. • Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions. • Shape outcomes, not just react, by anticipating risks, designing action plans, and guiding partners toward success milestones. • Ensure clear communication of the impact our platform delivers. • Conduct strategic online presentations and product conversations. • Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date. • Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams. • Address pain points with clarity and purpose, demonstrating how our solutions solve critical challenges and create competitive advantage. • Be accountable to results and metrics, tracking partner health, retention, and growth while consistently driving improvements.

🏖️ Benefits

• 💰This role includes exciting opportunities for bonuses, commissions, and other rewards—because great work deserves to be rewarded! Details will be shared during the hiring process. • 🏆 Concept3D Equity. So you can share in Concept3D's success. • 🌴 Time off Policy which includes time to recharge, refresh and take time for yourself and family members. • 🐣 6 weeks of 100% Paid Parental Leave to support the care and bonding time after the birth, adoption or placement of child via foster care + additional time available through Short Term Disability. • 🩺 Medical, Dental, Vision. Concept3D pays 100% of employee premiums on select plans. • 🏥 Life Insurance and Disability. Concept3D covers the full premium. • 🏦 401(k). To help you save for the future, we match 75% up to 5% of your annual take-home pay. • 💻 Hybrid in Denver and Minneapolis, remote nationwide. • 🥳 Monthly and quarterly culture events to connect our teams.