Customer Experience Associate III

🕒 July 28

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Assist the EPS Call Center with customer service functions • Receive inbound calls from debit cardholders and provide accurate information by telephone • Assist with supervisor calls and callbacks • Provide agent chat assistance • Support call center representatives with questions and difficult telephone calls • Answer inquiries about the general dispute process • Enter dispute data when necessary • Assist supervisors and managers with implementing work assignments • Act as department supervisor in the supervisor's or manager's absence • Perform other assigned duties

🎯 Requirements

• Must be at least 18 years old • High School Diploma or equivalent • At least 6 months of Customer Service, Call Center, or Dispatch experience • Must complete a background check, credit check, and security fingerprinting • Must complete a mandatory 3-week training program • Must maintain an average quiz score of 80% or higher • Must complete all required E-Learning training • Must have secure, reliable high-speed internet with verified speeds of at least 50 Mbps download and 50 Mbps upload • Wi-Fi is not permitted; direct wired internet connection required • Must maintain a dedicated workspace with a desk and chair in a quiet, distraction-free environment • Must commit to a consistent work schedule and maintain 100% attendance during the three-to-six-week paid training period • Must be comfortable navigating multiple screens and applications • Preferred: 1+ years of previous call center experience • Internal applicants must have been in their current roles for 6 months or more

🏖️ Benefits

• Full-Time Employment • Competitive pay of $18.00/hr • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Three-to-six-week paid training period • Company equipment will be provided • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Potential bonus or incentive based on business need