Customer Care Associate – Medicaid Call Center

October 29

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Conduent

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B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

📋 Description

• Provide quality customer service in the KanCare Contact Center • Gather thorough documentation and enter information into various systems • Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures • Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs • Respond to calls courteously, accurately, and concisely • Provide a high-quality customer service and focus on the accuracy of information provided • Evaluate information received through a phone contact and ask appropriate follow-up questions, solicit additional information, and evaluate the potential impact of the information provided • Use standard technology: telephones, e-mail, and web browsers • Maintain with up-to-date knowledge of regulations, policies, and guidelines • Complete all assigned training as necessary

🎯 Requirements

• High School diploma or GED equivalent; post-secondary education preferred • Minimum of six (6) months’ experience in customer service • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred) • Knowledge of Medicaid and managed care programs (preferred) • Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred) • Strong computer skills with the ability to maneuver in complex software systems (preferred) • MS Office, Outlook, and Internet usage experience (preferred) • Active listening skills (preferred) • Customer oriented (preferred) • Ability to adapt/respond to different types of characters (preferred) • Able to multi-task, prioritize, and manage time effectively (preferred) • Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation (preferred) • Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately (preferred) • Willingness to work part of a team (preferred) • Maintain the integrity and confidentiality of all records and communications (preferred)

🏖️ Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment. • Paid time off is accrued after 180 days (about 6 months) of employment.