IT Operations Associate II

🕒 May 13

🇺🇸 United States – Remote

💵 $32k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Creation, follow up and communication of incidents • Ability to remain calm and with attention to detail under time pressure situations • Consistency in monitoring and procedure follow up and execution • Applying technical know-how to assess and troubleshoot issues • Act as liaise between business and technical teams • Identify recurring issues to address and resolve permanently

🎯 Requirements

• At least 2 years of experience in IT related fields, support, infrastructure, or development is preferred • Fundamental analytical and conceptual thinking skills • Good technical skills with Windows Servers • Competency in Microsoft applications including Outlook, Teams, Word, Excel, SharePoint • Experience troubleshooting issues between multiple applications/servers in a given workflow • Willing to learn new software tools and procedures • Adaptability to manage changes in procedures and requirements • Flexibility to cover for other teammates when needed • Excellent communication skills to acknowledge, follow up and close issues and cooperate with teammates and other teams in a timely manner

🏖️ Benefits

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Career Growth Opportunities • Great Work Environment