Customer Service Representative

Job not on LinkedIn

🕒 July 28

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏭 Manufacturing

🏥 Healthcare

🤖 Artificial Intelligence

💰 Private Equity Round on 2010-01

Manufacturing • Healthcare • Artificial Intelligence

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Serve as the liaison between the company and current and potential clients • Accept ownership for solving customer issues, complaints, and inquiries • Keep customer satisfaction central to decisions and actions • Manage large amounts of inbound and outbound calls in a timely manner • Follow communication scripts for different topics • Identify customer needs, clarify information, research issues, and provide solutions or alternatives • Maintain knowledge of all company services and equipment • Answer frequently asked client questions • Meet call and appointment targets • Record all contacts in the company database • Perform special projects related to department needs

🎯 Requirements

• 6 months to 1 year of customer service experience required • Heavy phone volume and data entry strongly preferred • Excellent customer service and people skills • Ability to work independently or with a team • Strong phone and verbal communication skills • Strong listening skills • Attention to detail • Ability to set priorities and manage time effectively • Strong computer proficiency with Microsoft Excel, Word, and Outlook • High school graduate or General Education Degree (GED) • Ability to learn quickly and adapt to change • Analytical, creative, and problem-solving abilities • Emotional intelligence • Ability to multitask • Team-oriented • Availability for 8:30 AM–5:00 PM, Monday through Friday • Must participate in lawful employment verification through E-Verify

🏖️ Benefits

• Drug-free workplace • Equal Opportunity Employer • Participation in the E-Verify program