Client Experience Specialist

🕒 May 29

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Responds timely to client requests and prompt placement of orders within company procedural guidelines • Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team • Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders • Initiates returned merchandise process and escalates all RMA requests to Customer Service

🎯 Requirements

• Must be authorized to work for any employer in the U.S. • Understanding of shipment cutoff times for all major distribution partners and carriers • Proactive communication to clients on order placements including order ETA and back order information • Ability to provide timely quotes, within 4 hours, for customers on run rate velocity products • Administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders • Educate the client on the RMA creation and enters RMA in the system

🏖️ Benefits

• 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off package including vacation, sick time, Wellness and Volunteer Time Off days