Product Manager – AI

🔥 6 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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ConnectWise

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

📋 Description

• Define and execute the product strategy and roadmap, focusing on AI-powered features and workflow automation • Gather and translate customer, market, and data insights into actionable product requirements • Identify, evaluate, and implement AI platforms and tools to improve operational workflows and product capabilities • Manage and prioritize the product backlog according to AI-driven innovation goals • Collaborate with engineering, data, and AI/ML teams to deliver scalable solutions • Monitor product performance, adoption, and user experience, using AI insights where applicable • Identify opportunities to optimize workflows through AI and automation • Represent the product with partners and stakeholders, articulating AI strategy and value

🎯 Requirements

• 5+ years of product management or related experience • Hands-on experience with AI/ML platforms, tools, or solutions required, particularly for workflow improvements or automation • Ability to leverage AI technologies to enhance product functionality and operational efficiency • Experience working closely with software development and data teams • Strong communication and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Detail-oriented, partner-focused, and outcome-focused mindset • Experience in MSP, SaaS, or technology platforms preferred • Familiarity with Agile, SDLC, and Atlassian tools preferred • Experience with AI platforms such as OpenAI, Azure AI, or automation tools in a product environment preferred • Experience with ConnectWise or similar platforms preferred

🏖️ Benefits

• Remote work arrangement for the US location • 0–10% travel may be required • Equal employment opportunities • Reasonable accommodations • Other benefits and privileges of employment