ConnectWise
SaaS • Cybersecurity • Enterprise
ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.
501 - 1000 employees
Founded 1982
☁️ SaaS
🔒 Cybersecurity
🏢 Enterprise
💰 $585k Seed Round on 2019-06
Software Consulting Specialist – Security
Job not on LinkedIn
October 28
ConnectWise
SaaS • Cybersecurity • Enterprise
ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.
501 - 1000 employees
Founded 1982
☁️ SaaS
🔒 Cybersecurity
🏢 Enterprise
💰 $585k Seed Round on 2019-06
📋 Description
• Provides support to cross-functional teams, with a high attention to detail • Researches, analyzes, and documents findings • May influence others within the Service & Support team through the explanation of facts, policies, and practices • Coordinates all aspects of project implementation, working closely with the client and internal project team • Assists and trains clients on ConnectWise solutions to solve for their needs • Manages the workflow/timeline with client start date, while continually updating notes • Trains on selected products, services, processes, and procedures • Monitors projects implementation plan in accordance with contract agreement to meet client expectation • Conducts kick-off meetings with new clients to review expectations, project implementation timeline, and plan milestones or deliverables • Effectively communicates to clients on project status • Maintains key performance indicators and metrics provided by management • Assists with coaching/mentoring colleagues on products, processes, and industry • Engages in ongoing product cross-training as identified
🎯 Requirements
• Bachelor’s degree in related field or equivalent business experience • 2+ years of related experience • Preferred: MBA and industry experience • Preferred: Experience with ConnectWise products
🏖️ Benefits
• Remote or hybrid depending on location • 0-10% travel may be required
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