Senior Implementation Engineer

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23 hours ago

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Clutch

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Consulting • SaaS • Enterprise

Clutch is a results-driven consulting firm that redefines traditional consulting methods through a human-centered approach. By focusing on data-driven solutions, Clutch addresses gaps in business processes for companies of all sizes, including government entities, small businesses, and financial institutions. It specializes in marketing, communications, and event management, and utilizes proprietary tools and resources to drive transformational outcomes. Notably, Clutch applies a Human Transformation Approach to re-integrate human elements often overlooked by technology-led solutions. It offers AI-driven insights to predict and quantify human emotions, enhancing understanding and support for entrepreneurs and the startup marketplace.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Customers. • Drive the design, configuration, and delivery of Clutch’s platform. • Complete onboarding and begin your first implementation alongside a tenured Implementation Engineer • Become familiar with our project plans and implementation processes • Kick off your first client project independently • Lead your projects with confidence • Begin taking your first clients live • Applying learnings and becoming fully independent • Be fully independent in your role, and working on areas to gather deep knowledge to become an SME • Be well into your second wave of clients - applying learnings from your first wave of projects so they run even better

🎯 Requirements

• 5+ years of professional experience, ideally in a startup environment • 2+ years of professional experience integrating with web APIs • Experience with modern web frameworks is a plus (React, Node.js, etc) • Ability to read, write, and understand code in multiple programming languages in order to understand our platform and actively troubleshoot issues. Knowledge of Python, JSON, GitHub, terminal, and nice to have experience with JavaScript & TypeScript • Excellent communication skills, both written and verbal. Comfortable leading meetings with customers, talking through technical requirements, and applying existing knowledge to novel problems • Ability to identify and clearly communicate pragmatic solutions to complex integration problems - both internally and with clients • Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems • Superior time management skills to manage multiple external customers simultaneously. Proactive communication is a must. • A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that technical and non-technical audiences can understand

🏖️ Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.